If you're having difficulty with your washing machine or dryer then it's important to follow the troubleshooting tips below before reporting a fault. If you report a fault and we have to send a contractor out and the issue is a user error you may be charged for the call out.
Washing machines
Washing machine troubleshooting
| Problem | What to check… |
|---|---|
| The machine doesn’t start |
|
| There is water on the floor |
|
| Unsatisfactory washing results |
|
| The door won’t open |
|
| The machine does not dry clothes properly |
|
On the front of your machine there should be access to your filter (like the one to the left), this is the filter.
Place a container under the filter to catch any spillage and remove the filter. Run this under the tap to remove any blockages and refit.
Clearing your filter
On the front of your machine there should be access to your filter (like the one to the left), this is the filter.
Place a container under the filter to catch any spillage and remove the filter. Run this under the tap to remove any blockages and refit.
If you can't solve your problem with the guides and videos above then please contact our maintenance team.
